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CITY & VILLAGE TOURS

Registered Office is California Building Deals Gateway London SE13 7SB. Company Number: 4369991 (England & Wales) VAT No: 799 1638 64

© 2009-2017 All Rights Reserved City & Village Tours Ltd

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We’ve always believed that there is a special place in Heaven for people who give freely of their time to organise trips for their groups. So the least we can do is aim to make booking your trips with us as simple and stress free as possible. Our flexible booking terms help protect you against losing group money paid as deposits and we refund every penny we can for members who aren’t able to take their place on a trip come the day. And, for your peace of mind, when you book a SleepOver with us we provide you with free Group Travel Organiser Liability Insurance.

How to book a day trip - minimum number 30

Day One: Call To Make A Provisional Reservation

Call us to book your day trip. We will hold a booking without deposit for two weeks while you book a single deck coach with a working microphone and a reserved front seat for the tour guide. Give your coach operator the tour mileage shown in the coach symbol on each tour description for the most competitive quote.

Day Fourteen : Pay The Refundable Deposit of £25

After 14 days, in order for us to continue to hold your booking safe while you sign up group members, we require a deposit of £25.00. The deposit is refundable in full right up to seven days before the trip. One or two trips have a 14 or 30 day cancellation period – we’ll make this clear on your booking confirmation.

Between Thirty & Seven Days Before Your Trip

Your booking confirmation shows the date that the final balance is due. This will be between 30 and 7 days before the date of the trip. If you do not pay by this time we reserve the right to cancel your outing but we’ll always call you to make sure it isn’t an oversight. Remember the 40th place on day trips is always a free place.

7 Days before Your Trip

On receipt of the balance of payment we’ll write to your coach company with the driver itinerary. We’ll send you a copy of this document. This includes the guide’s mobile telephone number for use on the day of the trip only please. Any queries about your trip should still be directed to this office on 0208 692 1133.

Day Trip Refunds

As long the group on the day does not fall below the minimum of 30 we will refund the individual tour price less any admissions for which we are unable to obtain a refund. We deduct a one off administrative fee of £5.00 per refund whether it is for one or more people.


How to book a SleepOver - minimum number 25

Day One: Initial Reservation

Reserve a SleepOver with a £100 group deposit which is refundable in full right up to 120 days before the departure date. Book your own coach or ask for a quote including coaching. We can book your favourite coach company and driver to bring every penny of your member’s money under the one umbrella of our 100% Passenger Payment Protection and you’ll benefit from additional free places. Once you’ve paid the £100 deposit we’ll make 4-page colour mini-brochures for your members describing the trip in detail with information about the hotel and day trips and lots of lovely photographs.

120 Days: Individual Deposits

120 days before the trip if you do not wish to proceed your deposit will be refunded in full. To go ahead we’ll now ask for individual deposits of £50pp for SleepOvers up to £300pp in value or £100pp for a SleepOver over £300pp. If any individual cancels from now up to 60 days before the holiday when the balance falls due we will refund their deposit less an admin charge of £5pp so long as 25 people remain on the booking.

60 Days Before Departure: Paying the balance

The final balance is due 60 days before the starting date of the tour. Late comers are welcome after this time subject to availability and receipt of payment in full.

59-8 Days Before Departure: Cancellations

Some refunds may be available and are limited to admission fees, boat and train fares and day trip lunches. Theatre ticket refunds can be made up until 42 days before the performance date.

Less Than 7 Days Before Departure Date

No refunds are available.

Rooming Lists & Final Names

The rooming list is required with final payment but names and tour payments are transferable between individuals right up to the date of departure subject to an admin fee of £25 per amendment. For SleepOvers booked less than 120 days before departure date individual deposits will be required at the time of booking. For SleepOvers booked less than 60 days before the departure date full payment will be required at the time of booking.


How to book a Tickets Please package

Reserve your tickets please package with us and pay no deposit in advance. Payment is due just seven days prior to the trip on all non-theatre packages and 6 weeks prior to the performance date on any theatre packages.

We will send you any vouchers or tickets you need as well as set down points for your coach and a very useful photographic prompt sheet to help you lead your group on a seamless and enjoyable day out.

Minimum numbers vary on each package; please see the Tickets Please page for further information.

HOW TO BOOK